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The Benefits and the Needs for Fast Time to Detect and Time to Respond Periods

When an organization is hit by a Cyber-attack, the IT Staff obviously needs to respond as quickly possible to the incident.  Any wasted time will simply translate to more downtime in the end, which will mean lost revenue, brand recognition damage, and worst of all, lost customers.

But, responding as quickly as possible to a Cyber-attack also brings about some benefits to it as well.  Some of these are as follows:

1)      The downtime, if any, will be minimized.  Therefore, the business or the corporation will be able to come back to full operations quickly. Assuming there is a proper Incident Response Plan put into place and that all sensitive data has been backed up properly and can be accessed efficiently and quickly.  The end result is that, depending upon the severity of the Cyber-attack, the financial bottom line of the company should not be too greatly impacted.  Also, responding quickly to an incident will mean that any vulnerabilities that have exploited by the Cyber attacker will be minimized, and reduce the risk of the same incident happening to a different part of the organization.

2)      Quickly responding to a Cyber threat and immediately notifying your customers as to what happened could in the long run, win new business.  For example, when you communicate to your customer in a timely manner, it shows to them that not only do you take your due diligence seriously, but that you also care about them on a much more personal level as well.  In fact, this is where many organizations fail, because many customers do not know they too have become a victim until a much later in point in time.  In these instances, very often a letter is mailed out, thus leaving an “impersonal effect”.  So, the manner and the time frame in which a customer is contacted can make a huge difference.  A phone call to the customer from a member of the management team shortly after an incident has taken place would leave a much more “personalized effect”; it will prove to them that by taking the time and effort to use this mode of communication you take their security very seriously as well.  Thus, in the end, this personal touch will create a much more favorable, and long-lasting impression to the customer, which could bring in more repeat as well as referable business later on.

3)      After an organization has been hit by a Cyber-attack, one of the key areas that will be looked into by management is filing a claim with the respective insurance company in order to be compensated for the associated costs incurred with restoring business operations.  Showing your agent that you responded quickly to the incident by having a well-crafted Incident Response Plan will not only mean that you will receive your claim money quickly, but you could also receive policy discounts in the future.

4)      By responding in a timely manner to any kind of Security breach, this will allow for a thorough investigation to follow in an expedient fashion as well.  This will mean that evidence will still be fresh and intact, thus allowing for any Forensics information and data to be collected quickly as well.  This of course translates into evidence that will be admissible in a court of law, and which can also be used to bring the Cyber attacker to justice.

5)      Typically, after a Cyber-attack, the larger corporations and businesses (such as those in the Fortune 500) might be required to release what is known as “Electronically Stored Information”, or also known as “ESI” for short to the Federal Regulatory Authorities and Law Enforcement Agencies.  The quicker that an organization can respond to a Security related incident, the greater the chances that the ESI will remain intact and can be produced quickly when questioned.  Any delays in this regard by the entity could result in very stiff fines and penalties by the authorities.

6)      Responding quickly to a Cyber-attack will create a subsequent, proactive Security mindset among the IT staff of any kind of organization, large or small.  This in turn will lead to what is known as a “Targeted Security Monitoring” environment. This occurs when the IT staff can identify many types of Cyber threat vectors before they increase in their degree of severity, thus giving you a greater chance of mitigating them in the future.  With a reactive Security mindset, not only will incident response time be much slower, but you will be forced to devote all of your resources in figuring out what exactly is transpiring to just one incident, thus leaving the organization much more vulnerable to being exposed to other Cyber-attacks at the same time.

Responding quickly to a Security incident means also that the right team needs to be put into place as well at the business or corporation.  The following demonstrates who should be involved in responding to an incident:

 

Team Leader:  Responsible for the overall incident response; will coordinate the necessary actions that need to take place.

Incident Lead: Responsible for coordinating the actual response.

IT Contact: Responsible for communications between the Incident Lead and other members of the IT staff.

Legal Representative: Responsible for leading the legal aspects of the incident response.

Public Relations Officer: Responsible for protecting and promoting the image of the business entity during an incident response.

Management Team: Responsible for approving and directing Security Policy during an incident response.

 

 

Conclusions

In our next blog, we examine the importance of timely and effective communications during an Incident Response.

33 thoughts on “Incident Response Plan – Part 3

  1. This part of the Incident Response Plan is educative and productive. No Los Angeles IT Outsourcing firm should have problems if this article is given the necessary attention. Thanks to Los Angeles Computer Company for this informative article.

  2. Companies need to respond to cyber attacks as quickly as possible.. having a good IT Service & Support can help in this regard..

  3. I totally agree instead of a company wasting time when there are an attack, there should sort the help of IT Service experts than experience downtime.

  4. Cyber threat cannot be over emphasize but thanks to Be Structured Technology for this educative post. IT services in the LA area shouldn’t have any problem handling issues like this with so much expatriate in their disposal. Educative post!💯

  5. An IT Service & Support team that can react quickly to an incident can prove to be a great asset for a business. The advantages of this are numerous as listed in the article. Much thanks for sharing 🙂

  6. A good way to prepare your team for quick incident response is by doing some IT Consulting in order to know the best way to react to an incident in a timely manner. I like the tips outlined in this article too – they are very effective.

  7. A Los Angeles IT Support team that is able to respond aptly to an incident can save the company a lot of money in damages. That’s why it’s important to have an able and competent team on your side.

  8. It’s encouraging that IT services in the LA area have expanded to include incident response services. This goes a long way in ensuring an overall safer business environment.

  9. A reputable Los Angeles MSP like Be Structured can be trusted to help any business come up with a good incident response plan. Investing in staff preparedness for an incident can be very helpful to a business.

  10. A quick incident response can really save a Computer Company its reputation if done right. It is therefore imperative that companies always try to respond in a timely manner to incidents.

  11. A huge advantage of a timely response is that downtime is minimized and therefore normal operations can resume faster. It’s therefore prudent for IT Service & Support teams to be familiar with the techniques employed to react quickly to incidents.

  12. Extensive IT Consulting is necessary to come up with the best practices for acting promptly when an incident occurs. As outlined in the article, a fast response can have huge benefits for the company.

  13. Fast incident response should be incorporated into IT Services within an organization so that it becomes part of its culture. This can have great benefits for the company down the road.

  14. A Los Angeles MSP with a good track record like Be Structured can be of great help when it comes to formulating methods of reacting fast to incidents that involve network threats. It is good practice to get the help of such companies.

  15. This is where good IT Services comes into play. Any attack or virus is like a disease. The early it is diagnosed the better. Same goes for a computer system I guess.

  16. I love this computer company because they always keeping us update with the best measures to take to protect yourself from cyber attack. Great article here.

  17. Be Structured Technology is doing a wonderful job. The list of those who should be involved is just self explanatory. For getting the best Incident Response Plan, you need the work of Los Angeles Computer Company and Los Angeles MSP for a smooth job. Tnaks for sharing

  18. Intensive an extensive IT consulting is needed for business like this. Be structured is one great company that can provide IT services.

  19. There really is no such thing as a perfect incident response plan – it will always have a problem one way or the other. Thankfully, there are several Los Angeles IT Services
    which would help a company to be able to craft one that really suits their needs as a whole.

  20. You are the best Los Angeles MSP for jobs like this. I agree that it will make more sense if these attacks are discovered on time and proactive measures are taken too.

  21. Los Angeles IT Support or any organization can benefit from early detection of any issue. However it also depends on the skill of the team that handles it. This is why back ups and savings is a thing.

  22. The best bet for any organization that experience an attack is to quickly contact this IT Services in California. That is if the want to limit downtime to the possible minimum.

  23. Thanks for sharing the third installment of the incident response plan series. IT Service & Support teams will find this write up extremely helpful.

  24. IT Services in California have grown to include response plans that are all the much vital in today’s business environment. A timely response can prevent a lot of big losses.

  25. A Los Angeles Computer Company that takes into account the tips discussed here will always be best prepared to deal with an incident. Very helpful indeed 🙂

  26. Thanks Be Structured for being the Los Angeles MSP that is always sharing with us such informative and helpful write ups. I hope you continue with the same and I look forward to more.

  27. I do have experience in my firm when we were attacked. This makes IT Services in California and other states crucial to determining how the company trusts their IT team. It’s always good to have a quick response to cyber attack situations.

  28. I cannot imagine IT services in the LA area having major incidents though but perhaps I am wrong since progressive countries tend to have more hackers compared to third world ones. I know because in my area being technologically outdated can be a good thing. It keeps users like me safe.

  29. There will always be attacks as far as cyberattacks want to make some money. So it for companies to employ the services of this dynamic Los Angeles Computer Company to cover all lapses for them.

  30. Filing a claim with the insurance after a company as been with an attack is the first thing to do by my own standard. Then next is using a good Los Angeles IT Support like this agency to solve the issue.
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  31. A fast response with quilified It services can make a big difference when suffering a cyber atatck. Los Angeles IT Services are very profesional and the ebst to prevent and attend to this cases of cyber atack.

  32. There’s a great benefit of tackling any IT incidents on time. Using Los Angeles IT Service will be a sure bet of getting everything solved within the shortest possible time.

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