In both my personal and professional life, I seek help from experts on a variety of issues and I’m sure you do too. Here at Be Structured we outsource our HR, we outsource our tax preparation, our legal needs, our low voltage cabling, and more. Personally, I have a business coach and mentor, a physician, an estate planner, and even an online running coach. I’m sure there’s many others I missed too. It simply isn’t possible for us to be experts at everything and part of modern life is learning where your passions and skills intersect, focusing on building specialization in that area, and hiring others to take care of the other aspects of your life.
Why You Need Experts Too
I’m often surprised how many business owners and executives think they can manage their own technology or even hire their own technology people. For generations the world has continued its relentless march toward further and further specialization. One is no longer just a doctor, not even just an orthopedic surgeon. Today, every surgical orthopedist has a specific surgical subspecialty such as arthroplasty (total reconstruction of the ankle). This same specialization has happened in every career field and that includes information technology. IT professionals run the gamut with many specialities and subspecialties as well. One is not just a network engineer anymore, but is a voice and video over IP (VVoIP) engineering specialist.
Specialization Adds Complexity
This additional specialization creates a problem for small to medium sized businesses. It becomes extremely difficult to find a “jack of all trades” that can suitably meet all of a companies IT needs. If you’re a 25-250 person company, a 1-2 person IT department might have been sufficient in years past, but these days that small group of folks will lack many specialties that the organization might require. The IT department might try and do their best where they don’t have skills, but instead create risk for the organization by not doing things properly. Or, they may admit their shortcomings and seek outside assistance costing the organization a lot in addition to their already high internal payroll cost.
Specialization also makes it extremely difficult for business owners and management to successfully interview and hire an IT department. Unless you have a CTO or CIO on staff with experience building IT departments, you would lack the technical capabilities to put candidates through their paces.
Business Technology is not Consumer Technology
I think one of the reasons business owners and professionals think about trying to manage their IT needs on their own is the consumerization of technology. We all use and touch technology everyday; our laptops, tablets, smartphones, ereaders and smart watches. Likely, we even setup our own home network, or did some home automation tricks, or maybe setup an AV system for the house. While the infiltration of technology in our lives is a powerful force these days, just proximity or the ability to use consumer grade systems does not make one an IT professional prepared for the challenges of running IT for a business. They are also likely not prepared for the serious risks a poorly implemented system presents. The network going down at your company doesn’t just impact your families ability to watch a video on the TV.
We Can Help
Be Structured can help in all these areas by becoming your IT department and your trusted expert with all things technology. We have the expertise to hire, manage, and maintain talent and we also have a breadth of different specializations on our team. This is not an area to trust your own technical skills or risk hiring an individual not capable of fully taking care of this critical part of your business. IT outsourcing and Managed IT Services is simply the right move for the vast majority of SMB’s out there today.