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A managed service provider (MSP) offers an ideal solution for businesses looking to minimize operating costs while getting the latest technology for one monthly fee. Essentially, an MSP promises to take care of your technology needs as a bundled package. What exactly your needs look like will be outlined in the contract, so you know precisely what you’re paying your MSP for and they know exactly what they’ve promised you.

If you want to simplify budgeting and business management, reduce the risk of surprise technology fees, or eliminate expensive capital investments, an MSP can work with you to achieve any or all of these goals. Sound too good to be true? It can be. Here are five critical factors to consider before signing an MSP contract.

Service Offerings And Pricing Models

What services are included under the terms of the contract? What devices and infrastructure are covered? Will you have to pay additional fees for emergency support outside of regular business hours? Does the MSP address potential issues on a proactive basis or do they prefer a break-fix approach?

Before signing, ensure that your expectations are met by what’s outlined in the contract. Make sure you understand what is and isn’t covered by the agreement. Some providers like to make it seem as though all of their services are covered by one flat fee, only to surprise you with additional charges later on. Clarifying these details before you sign offers you the leverage to ensure you’re getting the best value on an agreement that addresses your needs.

Vendor Relationships

Who has the MSP partnered with in the past to provide devices, infrastructure, and software for their clients? The more vendors they have worked with, the better deals they’ll typically be able to get you. When you work with a technology partner that has extensive industry connections and relationships, you can be confident that they’ll be able to stretch your IT budget substantially further than you ever would be able to on your own.


Is the MSP located close to your facilities? If not, do they offer remote support only? If your system goes down, and you need a critical component right away, time is of the essence. When you work with a local MSP, they can typically get your network back up and running faster than a remote MSP.

If you depend on your network infrastructure for day-to-day operations, the closer your MSP is, the better off you’ll be if you ever need emergency support.

Compliance Requirements

If you work in a specialized industry with unique technology compliance requirements, you need an MSP that specializes in meeting or exceeding those industry standards. Noncompliance penalties can add up quickly, and when confidential client or patient information is leaked due to a network breach, the resulting lawsuits can devastate a company.

When you partner with an MSP that specializes in building network solutions with guaranteed compliance for your industry, you’re protecting your organization, your customers, and your employees. Plus, an MSP stays ahead of changes in compliance regulations, so you don’t have to.

Network Monitoring

Does the MSP offer around-the-clock network monitoring? One of the most significant benefits of an MSP solution is the peace of mind it can provide. When you have the confidence that someone is continuously monitoring your network for performance and potential security threats, you have one less thing to worry about so you can focus on your day-to-day operations. If peace of mind is one of your priorities, it’s important to clarify whether your MSP offers comprehensive network monitoring.

Looking for a premier MSP in the greater Los Angeles area? Learn more about our MSP offering or contact our team today to find out how we can streamline your operations.

23 thoughts on “What To Look For In An MSP Contract

  1. You are so right with all these tips especially with one ensuring that your expectations are met by what’s outlined in the contract. Make sure you understand what is and isn’t covered by the agreement. One should really be sure of this aspect.

  2. This is an educative should not just pick an MSP without looking at some important factors.. The factors are itemized in this write up..every penny i spend on an MSP must be worth it

  3. MSP, sounds like a very convenient technologycal solution. Nobody likes surprises or extra cost. Personally I prefer to know what to expect and what the other part expect form me.

  4. With so many things to be looked at in the contract, a person can easily forget to check everything. Thanks for laying it all out the way you have done.

  5. Most organizations will look at the cost first without considering much else. Little do they know that cheap is sometimes expensive.

  6. I take conformity to compliance requirements very seriously. Nothing is as frustrating as having an unqualified MSP. It can cause all manner of problems.

  7. When it comes to location sometimes it’s better to take an MSP that is not very close to you but offers quality service as opposed to one that is close but doesn’t have much in the way of quality. I believe quality should come first.

  8. I do not know if it is being used here. Let alone if they are a branch in my area. However, it is good because I am knowing more from them.

  9. Network monitoring is very essential. I hope organizations get to see this post too. it will do them a world of good if they use these listed tips.

  10. I think people with IT problems should locate and consult with Bestructured technology the best IT Consulting Los Angeles. There will be a quick fix by the experts.

  11. I concur with you all all this key factors to consider in IT support. Of most important to me is the location, it must be very convenient for me.

  12. I totally need an MSP that offers round the clock monitoring. The IT Consulting Los Angeles has to be willing to attend to my problems at any time.

  13. I will definitely go for an IT company that complies with all standard of IT MSP in Los Angeles. I know this is a sensitive field and everything counts.

  14. Thanks for sharing this great article. It will definitely help me what to look for in choosing the best managed services providers downtown Los Angeles.

  15. I never knew there was so much to be looked at in an MSP contract. It’s always best to work with the best like Be Structured who are arguably the best IT MSP in Los Angeles.

  16. When talking about Computer Support Downtown Los Angeles you best let the professionals handle everything. It’s very easy to miss something in the MSP contract.

  17. I trust Be Structures as the best IT Managed Services Providers Los Angeles. Issues such as MSP contracts are a ride in the park for them.

  18. Sound IT Support is needed in order to get the best out of an MSP contract. No shortcuts should be taken with this.

  19. Be Structured being among the top IT Consultants Los Angeles can deliver over and above when it comes to MSP contracts. Working with professionals is always a plus!

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